FAQ’s

We hope that the information below will help to answer any questions you may have but if you need any further details or advice, please call us on 0818 480 480.

BATTERIES

Do the devices come with batteries?

Yes, batteries are included with all devices.

How do I know when the batteries need to be replaced?

The unit will start beeping and a light will flash to indicate the batteries are getting low

What type of batteries do I need?

The controllers/monitors take 3 x AA batteries and the wireless transmitters take 3 x AAA batteries.

What battery manufacturer should I use?

Always use high quality batteries, discount store batteries will leak and void any warranty.

TOOLS

Do I need any special tools?

No, every Monitor comes with a screw-driver to open the battery section.

POWER SUPPLY

Can I use a power supply instead of batteries for the monitors/controllers?

Yes, all monitors/controllers use the same power supplies which we carry in stock. These are special power supplies, using an alternative will damage the device and possible the power supply.

Can I use a power supply on the wireless transmitters?

No, the wireless transmitters (in the wireless mat) do not have a power supply option.

Is the power supply the same for all monitors and controllers?

Yes

Can I use batteries and the power supply at the same time?

No, we do not recommend this.

COMBINING WIRED AND WIRELESS

Can I use my wired mats with the wireless transmitter and monitor?

Yes, the mat will just plug straight into the transmitter.

Can I use my wireless mat with my wired controller?

The lead will be shorter, but it is technically possible.

Can I use my wireless bed and chair transmitter on floor mats?

Yes, there is a switch on the wireless transmitter for switching between Bed/Chair pad and Floor Mat.

Can I use my wireless floor transmitter on bed and chair mats?

Yes, there is a switch on the wireless transmitter for switching between Bed/Chair pad and Floor Mat.

If I buy two different wireless kits, for example one Bed Kit and one Chair Kit, can I interchange the devices?

Yes, you will need to use the ‘sync’ button on the monitor and receiver to pair them to new devices. It is simple to do and the instructions are printed on the devices.

INSTRUCTIONS

Do the kits come with instructions?

Yes, all of the devices come with paper instructions on how to use them, they also have the instructions printed on them.

Where can I get user instructions?

If you would like a copy of any instruction manual please email us at info@svc.ie with a part number or picture of the device you would like to receive the instructions for.

BUYING INDIVIDUALLY

Can I create my own kits?

Yes, setting up kits is simple and takes a matter of seconds. Full instructions on paring devices are issued with every order.

Can I buy individual items for kits that have lost or damaged parts?

Yes, simply order the part you need, and it can be paired with the existing parts in seconds.

WARRANTY

What is the warranty on the wireless Mats, Monitors and Transmitters?

All the wireless products have a 12 month manufacturer’s warranty

What is the warranty on the wired controllers?

All of the wired controllers have a 12 month manufacturer’s warranty

What is the warranty on the Respite Bed & Chair Mats?

14 Days, these mats are for disposal after the patient or resident has been discharged.

What is the warranty on the Short Stay Bed and Chair Mats?

45 Days, these mats are for disposal after the patient or resident has been discharged.

What is the warranty on the Standard Bed and Chair Mats?

12 Months

What is the warranty the floor mats?

12 Months

How do I know when it is out of warranty?

All devices are sent with the date on them.

What do I do when the warranty on the mats has expired?

Mats can last considerably longer than the warranty period if they are not abused and stored properly. All devices and mats should be tested before each use regardless of warranty.

CLEANING LATEX AND SKIN IRRITATION

Are the mats Latex Free and non-skin irritating?

Yes, all mats Latex Free and non-skin irritating

Can I use the same disinfectant wipes/anti-bacterial sanitizer I use to clean the vinyl mattress to clean the mats?

Yes

Are the mats waterproof and incontinent proof?

Yes, but you should never submerge the mats in liquid as fluid may seep inside the mat where the lead is. Please follow cleaning instructions as printed on each mat.

CONNECTING TO NURSE CALL (CALL BELL) SYSTEM

Can I connect the monitors and controllers to my Nurse Call / Call Bell System?

We can connect to most Nurse Call systems, just send us a picture of the unit in the bedroom and we will confirm if it is possible and which lead you will require.

Do you provide leads for connecting to Nurse Call Systems?

Yes, simply send us a picture or the make and model of Nurse call.

WIRELESS OUT-OF-RANGE ALERT

What if the wireless mat is out of range of the wireless monitor?

The monitor will start beeping after a few minutes to let you know.